Frequently Asked Questions
How long until I receive my fabulous glasses?
All our lovely products are made to order and it takes a little while to get them looking perfect. The timescales for recieving your order will depend on the shipping option you choose at Checkout. You can see more about these options below. Please note that deliveries to Scotland and Northern Ireland may take a few days longer than the timescales stated. Whichever speed you go for we promise all our items are well worth the wait! To keep you informed, you will receive an email as soon as the glasses are picked up by the delivery fairies.
How much to get my sparkly glitter glasses delivered? Go on - how much?
For UK orders where your postcode starts with one of the following, please add one working day to the timescales shown below:
AB, BT, DD, FK, HS, IM, IV, KA, KW, PA, PH, TR and ZE
Now look here. We didn't vote for Brexit but thanks to that delightful initiative:
For England, Scotland and Wales orders to all other postcodes:
Standard Delivery: Choose this option and your order will reach you within FIVE WORKING DAYS - Monday to Friday, excluding Bank Holidays. This services costs £7.50 per order as we have to ask our delivery fairies to run VERY fast to get to you. Sent tracked via UPS.
No Rush Delivery: Choose this option and your order will reach you within TEN WORKING DAYS - Monday to Friday, excluding Bank Holidays. Just £5.89 for orders up to £60, or if you are lovely enough to spend £60 on our gorgeous, sparkly products - how fabulous is that? Sent tracked via UPS.
Collection: If you're lucky enough to be fairly local to The Glitter Emporium (Gillingham, Kent), why not pop in, say hello, collect your order and not pay a penny in postage???
For Northern Ireland orders to all other postcodes:
Standard Delivery: Choose this option and your order will reach you within FIVE WORKING DAYS - Monday to Friday, excluding Bank Holidays. This services costs £9.50 per order as we have to ask our delivery fairies to run VERY fast to get to you. Sent tracked via UPS.
No Rush Delivery: Choose this option and your order will reach you within TEN WORKING DAYS - Monday to Friday, excluding Bank Holidays. Just £7.89 for orders up to £60, or if you are lovely enough to spend £60 on our gorgeous, sparkly products - how fabulous is that? Sent tracked via UPS.
We want to get your glittered goodies to you as quickly as possible and your delivery will be made by UPS. On occassions, if you are not home when UPS try to deliver to you, they will take your delivery to a local "Access Point" where you can pick it up later that same day - how clever is that? Please click here to find your local UPS Access Point.
Can I choose the colour of the writing to go on my lovely, sparkly glass?
You certainly can! For most glasses we can offer black, silver or gold writing. If you don't request a specific colour we use whichever colour we think looks best but if you have a preference please just leave a note in the "special instructions" box at the checkout page. But please don't be silly and ask for silver writing on a silver glass!
Can I collect my order?
Yes of course! We are located in Gillingham, Kent. Please select COLLECTION from the range of delivery options offered.
The glasses will stay glitterlicious, won't they?
Yes! The glasses are sealed and waterproof. To keep your glasses in tip-top condition please see our care instructions.
Can the glasses be put in the dishwasher?
A bit like your favourite kitten, we would not recommend it due to the high temperatures. If you've not taken a peek already, have a quick look at our care instructions.
Will my glasses be in one piece when the delivery fairies land?
We use the same delivery fairies as Santa uses at his peak period and therefore they take really good care of your sparkly glasses. Before they leave our factory the glasses are well packed in a box with bubble wrap.
Where's the catch? Are the glasses for "display purposes only"?
No! How dare you say that?!?! All glitter, glue and sealer used are non-toxic and we have tested the glasses on relatives we are not that fond of and they're still standing! :-( You will be following those special care instructions, won't you?
What's all this "Klarna" malarky about then?
Who is Klarna?
Klarna is a Swedish payment service provider that lets you defer paying for your glittered goodies for 30 days (ideal for when payday isn't quite yet!) or in some cases spread the cost over 3 months - WAIT FOR THIS - all at 0% interest to you! How fabulous is that?
How does Pay later in 30 days work?
Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to pay for your order. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk
Am I eligible for Pay later in 30 days?
To use Pay later in 30 days you must be at least 18. Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, Klarna's assessment will not affect your credit rating.
How can I increase my chances of being accepted for Pay later in 30 days?
Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, your previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later in 30 days before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
Will a credit search take place against me?
Klarna may run so-called unrecorded or "soft" credit searches but these do not affect your credit score and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor The Glitter Emporium run credit searches which could impact your credit rating.
Why have I not been offered Pay later in 30 days?
Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, your previous order history and various other factors. Alternatively, you are able to complete your order by PayPal, credit or debit card at the checkout.
What are my payment options with Klarna?
You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods uo to 30 days after order via credit card or debit card.
What happens if I cancel or return my order?
As soon as The Glitter Emporium has accepted your cancellation/return, then Klarna will cancel the statement or refund your payment if you've already paid.
What happens if I don’t pay for my order?
Payment is due 30 days after the item is ordered. To help you pay on time,Klarna will alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, they may also send you a text or letter, too. Please note paying Klarna later than you have agreed may impact negatively your credit record and ability to secure credit in the future.
I have been asked to go to the Klarna site. Is this correct?
If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card.
What do I need to provide when I make a purchase?#
If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by The Glitter Emporium. All transactions take place via connections secured with the latest industry standard security protocols.
Can I pay before the due date?
You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.
Have you received my payment?
If you pay by card, The Glitter Emporium will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to www.klarna.com.
What happens to my statement, when I've returned the goods?
Once The Glitter Emporium has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed.
I've received a statement, but I've not yet received my goods?
You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please contact The Glitter Emporium to check on delivery. You can also contact Klarna’s Customer Service as they may be able to postpone the due date on your payment.
I have cancelled my order. How long will it take until I receive my refund?
As soon as The Glitter Emporium has registered your cancellation or your return, the refund will be processed within 5 business days.
I have asked for a refund. How will I be refunded?
If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.
I haven’t received an email with my statement/payment information?
If you do not have your statement number to hand you can log in at www.klarna.com/uk, where you will find all of your orders and be able to make payments.
I still have questions regarding payment, how can I get in touch?
Visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.
But hold on a minute - don't you need an Alcohol Licence to sell lovely, sparkly bottles of bubbly?
Yes we do, and yes we have! It's taken a lot of time, money and effort to secure the appropraite licence and we are very grateful to the lovely Licensing Officers at Medway Council for working with us on our mission to bring you the loveliest, sparkliest, glitterist products on the planet.
I think I might just occassionally like one glass too many...
The Glitter Emporium is a responsible seller of alcohol. For more information about the effects of alcohol, or if you require any help or support, please visit this NHS website or if you are local to the Emporium, take a look at the wonderful "Turning Point" service.