Frequently Asked Questions
How long until I receive my fabulous glasses?
All our lovely products are made to order and it takes a little while to get them looking perfect. In response to our lovely customers asking for it, we now offer express delivery option for UK customers. This service costs £9 and you will recieve your order one week from the date of placing it. Just select this option when you get to the checkout. Alternatively, our standard delivery service (prices below) means you will receive your fabulous items two weeks after delivery. Please note that deliveries to Scotland and Northern Ireland may take a few days longer than the timescales stated. Whichever speed you go for we promise all our items are well worth the wait! To keep you informed, you will receive an email as soon as the glasses are picked up by the delivery fairies and this will provide you with a tracking number.
How much to get my sparkly glitter glasses delivered? Go on - how much?
For UK orders:
Express delivery (one week from order): £9
Standard delivery: For orders up to £15, we charge £3.50. It's £5.50 for orders over £15 but, and this is a big but, if you are lovely enough to spend £50 on our gorgeous, sparkly products, we won't charge a penny for standard delivery - how fabulous is that?
Can I choose the colour of the writing to go on my lovely, sparkly glass?
You certainly can! For most glasses we can offer black, silver or gold writing. If you don't request a specific colour we use whichever colour we think looks best but if you have a preference please just leave a note in the "special instructions" box at the checkout page. But please don't be silly and ask for silver writing on a silver glass!
Can I collect my order?
Yes of course! We are located in Gillingham, Kent. Please message or email me before placing your order so you do not pay Postage and Packaging.
The glasses will stay glitterlicious, won't they?
Yes! The glasses are sealed and waterproof. To keep your glasses in tip-top condition please see our care instructions.
Can the glasses be put in the dishwasher?
A bit like your favourite kitten, we would not recommend it due to the high temperatures. If you've not taken a peek already, have a quick look at our care instructions.
Will my glasses be in one piece when the delivery fairies land?
We use the same delivery fairies as Santa uses at his peak period and therefore they take really good care of your sparkly glasses. Before they leave our factory the glasses are well packed in a box with bubble wrap.
Where's the catch? Are the glasses for "display purposes only"?
No! How dare you say that?!?! All glitter, glue and sealer used are non-toxic and we have tested the glasses on relatives we are not that fond of and they're still standing! :-( You will be following those special care instructions, won't you?
But hold on a minute - don't you need an Alcohol Licence to sell lovely, sparkly bottles of bubbly?
Yes we do, and yes we have! It's taken a lot of time, money and effort to secure the appropraite licence and we are very grateful to the lovely Licensing Officers at Medway Council for working with us on our mission to bring you the loveliest, sparkliest, glitterist products on the planet.
I think I might just occassionally like one glass too many...
The Glitter Emporium is a responsible seller of alcohol. For more information about the effects of alcohol, or if you require any help or support, please visit this NHS website or if you are local to the Emporium, take a look at the wonderful "Turning Point" service.